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When using Outlook Web app I am unable to move my mail from my inbox to folders. Any suggestions

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Archived post from July 17, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 17, 2013
When using Outlook Web app 2010 I am unable to drag my mail from my inbox to folders. When I choose the check mark several emails drag (as if I was holding the shift key) and although they move, they cannot be dragged into a folder. In the past, I was able to choose an email, drag and drop it into a folder.  This only became an issue after I downloaded Microsoft Office Professional Plus 2013.  I have not installed Outlook, but choose to access my email through webmail. Any suggestions?

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