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Upgrade failed during add subscription

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Archived post from August 10, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 10, 2013

Hi,

 

I recently tried to add 20G to my account, paying by paypal, but during the process is crashed and the extra space was not added.

 

Now when I try and upgrade the 20G option no longer exists, but my account still says 7G

 

My paypal details are there on the account but I have not been charged. Can you please check the status of the account or at the very least, make the 20G option appear again so I can have another try.

 

Thanks

Josh

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