18. June 2017 · Write a comment · Categories: Uncategorized

Hello, I am Frits.

I talked to a person from Skype Support some hours ago, and she adviced me to contact MS Support.

The below is a copy of my questions to her.

 

When I go to Skype in the W10 App Store I have the messages:

 

“THIS PRODUCT NEEDS TO BE INSTALLED ON YOUR INTERNAL HARD DRIVE” and

“THIS PRODUCT IS INSTALLED”

 

I have already tried this solution from Microsoft:

 

Method 1: Run a SFC (System File Checker) Scan by following the steps provided below:

  1. Right click on Start button and select “Command Prompt (Admin)”.

(W10 after W. Creator install: Windows Power Shell –)

 

  1. Right click on Start button and select “Command Prompt (Admin)”.

(W10 after W. Creator install: Windows Power Shell –

Windows Power Shell (Admin)

 

  1. Type “sfc /scannow” and press Enter.
  2. After the scan is complete, type “exit” and press Enter.

 

For more information about SFC scan, click on the link below:

https://support.microsoft.com/en-us/kb/929833

 

Method 2: DISM TOOL:

  1. Press Windows + X keys and click command prompt(admin).
  2. Type the following commands in command prompt one by one and press Enter after each command.

 

         Dism /Online /Cleanup-Image /ScanHealth
         Dism /Online /Cleanup-Image /RestoreHealth

 

BOTH METHODS COMPLETED SUCCESSFULLY.

 

I then entered my MS account to download Skype, and this only sent me back to the W10 App Store again!

 

So, I am still unable to Install the Skype version that is already in the App Store on my C drive.

I do not see any "Download option".

As I understand it, I can only download the classic version, not the one that is in the App, and this is the one I want to download. I have tried everything with the classic version. I have installed High Definition Audio Drivers and replaced them with Realtek High Definition Audio Drivers, which give the strongest sound. However, the person(s) I call cannot/or almost not hear what I am saying.

What do I do?

Kind regards

Frits

Does anyone have a good idea how to download from the W10 App Store?

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