Hello, I am Frits.

I talked to a person from Skype Support some hours ago, and she adviced me to contact MS Support.

The below is a copy of my questions to her.

When I go to Skype in the W10 App Store I have the messages:

“THIS PRODUCT NEEDS TO BE INSTALLED ON YOUR INTERNAL HARD DRIVE” and

“THIS PRODUCT IS INSTALLED”

I have already tried this solution from Microsoft:

Method 1: Run a SFC (System File Checker) Scan by following the steps provided below:

1. Right click on Start button and select “Command Prompt (Admin)”.

(W10 after W. Creator install: Windows Power Shell –)

1. Right click on Start button and select “Command Prompt (Admin)”.

(W10 after W. Creator install: Windows Power Shell –

Windows Power Shell (Admin)

1. Type “sfc /scannow” and press Enter.
2. After the scan is complete, type “exit” and press Enter.

For more information about SFC scan, click on the link below:

https://support.microsoft.com/en-us/kb/929833

Method 2: DISM TOOL:

1. Press Windows + X keys and click command prompt(admin).
2. Type the following commands in command prompt one by one and press Enter after each command.

         Dism /Online /Cleanup-Image /ScanHealth
         Dism /Online /Cleanup-Image /RestoreHealth

BOTH METHODS COMPLETED SUCCESSFULLY.

I then entered my MS account to download Skype, and this only sent me back to the W10 App Store again!

So, I am still unable to Install the Skype version that is already in the App Store on my C drive.

I do not see any "Download option".

As I understand it, I can only download the classic version, not the one that is in the App, and this is the one I want to download. I have tried everything with the classic version. I have installed High Definition Audio Drivers and replaced them with Realtek High Definition Audio Drivers, which give the strongest sound. However, the person(s) I call cannot/or almost not hear what I am saying.

What do I do?

Kind regards

Frits

Does anyone have a good idea how to download from the W10 App Store?