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Unable to access my hotmail account

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Archived post from August 11, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 11, 2013

When I try to sign in to my Hotmail account, I get a message to enter a code which mentions an email address which does not exist.

When I try to change the email address to the correct one and try to enter the code, I am unable to do so.  Why does this happen and

what should I do?

 

Teresa

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