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Unable to access account after switching to new primary account.

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Archived post from August 29, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 29, 2013

Original Title: Added alias and now cannot log into Outlook!!

 

Hello, help please!

Today I added an @outlook.com alias and made it my primary address, replacing my @hotmail.com address. Then I was recieving the "we are updating your inbox, please wait a few minutes and try again" message, followed by a "there seems to be a problem" message. According to status reports there are no services issues with outlook.
I have tried clearing my history and updated my firefox browser as recommended on another forum, but nothing is working.

Need this problem solved ASAP

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