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Skydrive files missing

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Archived post from August 8, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 8, 2013
My wife was having trouble with her Windows based phone and the knuckleheads at the Verizon store said they would back it up and reset it.  They backed it up supposedly to the SkyDrive, reset the phone, but when you go to the SkyDrive there are no files there, any place I can look for her missing files, mostly pictures and text messages

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