Question asked on Aug 27, 2013
I have been using 2 step verification but decided to go ahead and make a strong password. After I did this my SkyDrive account will not stay logged on with either my Windows Phone 8 or my Android tablet. Before the password change I only had to logon
once and it stayed logged on. In order to resolve I have tried the following:
Uninstalled and reinstalled the app multiple times
Removed 2 step verifcation
Deleted the cookies in IE on the Windows Phone (suggestion by Microsoft in a chat session)
Oddly, I can access my SkyDrive files through the Office 365 app and the OneNote app and am never asked to logo back on.
Sometimes I am asked to logon every time I go into the SkyDrive app. Other times I can go a few days before it asks. And sometimes I can be in the app for days, close it and go right back in and I am asked to logon. So it is very inconsistent as to
when it asks me to log back in.
I am not sure if my password change triggered something or if it coincided with an issue. I cannot remember the date I changed my password but it has been several weeks. Maybe 3 weeks ago.
I don't remember ever having to log back in before I changed my password so I don't think this is normal.
Thanks,
Gary
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