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SharePoint (Sky Drive) – Desktop Office issues

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Archived post from July 31, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 31, 2013

Hi,

 

I am having some issues with SharePoint and accessing files stored on it through SkyDrive Pro. When I click on a file stored on SkyDrive Pro I get a message back saying, "Sorry, we couldn't open [the file location on the net]" with an option to click on OK underneath.

 

If I right click on the document and choose the option to open with alternative (none Office) software i.e. WordPad the document will open.

Also, if I access the 365 portal I can access the file through web apps but if I try to open in Desktop Office I get the same message as above.

 

This seems to me like a Desktop issue and it is trying to locate and access the web based version of the document (which it can't and I don't know why) than opening the remote version stored on the desktop.

 

Can anyone help with this?

 

Thanks,

Simon

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M.I.C.R.O.S.O.F.T 365 Support Number +1844+750+6263 Microsoft 365 Support @@@ Microsoft 365 Support numberFeb 1, 2018 Office for Mac 2011Jun 22, 2015 Sky drive not uploading.Aug 11, 2013