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Outlook for Mac

Retention policy not removing emails from cached mailbox

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Older post from March 29, 2013. Details may be out of date.

Question asked on Mar 29, 2013
I have a retention policy of 6 months set on the Sent Items folder. It works for most users of Outlook 2011, but for one user, his cached mailbox still has all the old messages. If he logs into OWA, he can see that the retention policy is working. Is there something corrupt in his Outlook identity that is preventing policy-deleted messages from being removed from the cache? 

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