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Receiving error message “Your service is Suspended. Please make the required DNS changes.”

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Archived post from August 13, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 13, 2013

Hi,


I am trying to set up a customer email address using the domain temptationcakes.co.nz and outlook. I keep receiving the error message "Your service is Suspended. Please make the required DNS changes.". I have confirmed through a third party site that the MX record is correct.


Also under "Mail setup (required)", there is a button that says "More Information" which goes to a page with the message "The help topic you are looking for isn't available".


Sarah


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Your service is Suspended. Please make the required DNS changes. You can Cancel service or Edit mail settingsNov 14, 2013 Your service is Suspended. Please make the required DNS changes.Oct 24, 2013 Your service is Suspended. Please make the required DNS changes – Email accounts are still working (as of now) under the domainOct 13, 2013