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Please help me close this account account (“cancel any paid services” – Problem)

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Archived post from August 13, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 13, 2013

Hello,

 

1. I would like to close my Microsoft Account *** Email address is removed for privacy *** so I can hopefully in a year merge it as a alias with my other (primary) acccount that all my stuff is on.

 

However I get this message when I try to close it out:

"You need to cancel any paid services or Microsoft Points account associated with your Microsoft account."

 

I looked around, I dont seem to have any paiservices, or points on this account.

 

 

 

2. Also, I would like my mark my calendar when this account ill be ready for recycle. Is it exactly 1 year? 365 days? I herd somewhere its really only 180 days.

 

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