13. January 2017 · Write a comment · Categories: Uncategorized
Does Microsoft Movie Maker (MMM) in Windows 10 feature the stabilization effect that worked in MMM Windows 8?
13. January 2017 · Write a comment · Categories: Uncategorized
It seems the past week or so when I open my email my "Deleted Items" are no longer there. I normally have to go in and manually delete it. Why would this be doing it now and how can I change it back?  
13. January 2017 · Write a comment · Categories: Uncategorized

Прошу помочь а то за все время уже что только не делал !!!

13. January 2017 · Write a comment · Categories: Uncategorized
can't export email folders from windows live mail to mail app in windows 10
13. January 2017 · Write a comment · Categories: Uncategorized
Thanks for contacting Microsoft support, my name is Vanessa M. Please allow me a few moments while I review the information you provided.
4:21 pm
Vanessa M
Thank you so much for that information, may I know when did this issue started?
4:24 pm
Me
Problems with mail app windows 10: When I forward a received email on hotmail.com account, will make sender on forwarded email automatic to smartcom.info (a previous email account I used years ago). Sender remains greyed out, and I can't send emails
4:24 pm
Me
I dont have the smartcom.info account setup, so can't delete it
4:25 pm
Vanessa M
 Thank you Frode , please keep your reference number XXXX, rest assured that this chat is fully documented. 
4:27 pm
Vanessa M
Going back with your concern, can you try to use your webmail?
4:28 pm
Vanessa M
Tyr forwarding the received email using your web mail online.
4:28 pm
Me
hotmail.com online?
4:29 pm
Me
yeah, thats what I did to come around the prob, but I want the mail.app to work properly
4:29 pm
Me
the problem is the mail.app in windows 10, not the specific email forward problem
4:30 pm
Me
I can forward using hotmail.com online, but I cant forward from my hotmail account in the mail.app
4:31 pm
Vanessa M
I understand, just making sure that your email on your webmail is working good.
4:32 pm
Me
ok
4:32 pm
Vanessa M
Before we proceed, I just want to set your expectation that Answer Desk is a premium support. However, We provide complimentary support for easy-fix issues. In any case that we'll have a complex issue and would need me to remotely access your computer. I will introduce our premium support as an option later on for us to resolve the problem.
4:32 pm
Me
ok
4:33 pm
Vanessa M
Now may I know how many email accounts you have setup in your Windows Web mail?
4:33 pm
Me
3
4:33 pm
Me
1: Gmail
4:33 pm
Me
2: Hotmail
4:33 pm
Me
3: Sarepta Mail (custom made zoho mail)
4:33 pm
Me
I can't reply either from the hotmail account. Same problem, sender becomes smartcom.info and greyed out so I cant change it
4:34 pm
Me
Also: in my outlook account on other laptop, my "sent mails" folder is gone. If you know how to get that back to, I'd appreciate it
4:37 pm
Me
sent mail for hotmail email account in outlook that is
4:38 pm
Vanessa M
Alright so here's the thing Frode, since your email is working fine using your web mail, It seems that there are underlying issues on the system that are causing this problem to emerge. I believe these are caused by system core corruption, 3rd party conflicts or could also be a possible malware infection. I strongly suggest that we address this concern right away before it conflicts with other programs.
4:39 pm
Vanessa M

We can definitely have this fixed for you today, however, it’s going to be through our premium support since we will need advanced tools for this. I guarantee you that it will be totally resolved.

4:39 pm
Me
does premium support involve payment?
4:40 pm
Vanessa M
Yes Frode, since basic resolution might not help us resolved this issue. Since we need to use advance tools such us remote session so I can remotely connect into your computer and have this issue fix. We have two options for our Premium Support.
4:41 pm
Me
I have had several issues before and always gotten help, remotely or otherwise. Is it new policy from Microsoft to no longer support their own software?
4:43 pm
Me
This seems to be a bug if you ask me. So it's not even user guidance. It's fixing your own messed up system
4:45 pm
Vanessa M
This issue is no longer part of Warranty support, that is why on set I did set your expectation that if the issue is complex, we have Premium support to offer.
4:46 pm
Vanessa M
If you want I can send you links in your email, that includes that steps that you can try on your own.
4:47 pm
Me
Ok lets check if the "basic" fix
4:47 pm
Me
As a note; this really **** me off, and I will if possible use other supported products in the future
4:48 pm
Me
as in other suppliers
4:48 pm
Vanessa M
Sure, I'll be sending you the links after the chat.
4:48 pm
Me
First time I have heard of a company which issue a bug and want money to fix their own mistake
4:49 pm
Me
Could you please make a report of this and send to your superviser / manager?
4:49 pm
Vanessa M
It's you who uses the program, and we can only the best we can. This issue is a complex issue that needs advance tools to fix.
4:49 pm
Me
please add me in email history: *** Email address is removed for privacy ***
4:50 pm
Vanessa M
Sure will do Frode.
13. January 2017 · Write a comment · Categories: Uncategorized
We have always used Windows Live Movie Maker to make slideshows, but have recently updated our laptops to Windows 10. I went to Windows Essentials to download the older version, only to find out it is no longer supported as of January 10th, 2017, and therefore no longer available for download. Will there be a new version coming out? What can I use instead?
13. January 2017 · Write a comment · Categories: Uncategorized

When I put descriptive tags on photos using Photo Gallery, they show up as keywords in Lightroom.  However, if I change the keywords in Lightroom, the changes do not show up in Photo Gallery. Is there a way I can force Photo Gallery to "refresh" the metadata?  (Making the changes in Photo Gallery, and then synchronizing the changes in LR present a different set of problems...)

Thanks!

13. January 2017 · Write a comment · Categories: Uncategorized

Windows movie maker

in the story board the pictures appear so many times as seconds have set as duration. That makes me difficult to arrange the order of the pictures. I did something that set the pictures in that way but i dont know what. If i try to do a new proyect it works in the same way

12. January 2017 · Write a comment · Categories: Uncategorized

12/01/2017

Hi Vanessa,

Not very professional of you to dump me off your Win Update Problems thread.

I needed help, I asked you for help and you decided it was too difficult for you.

I'm still struggling with this Windows 10 Pro update/install problem.

However, things have improved a bit.

Windows update/install recently found several updates were required:

* Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3135782).

* Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - January 2017 (KB890830).

* Security Update for Adobe Flash Player for Windows 10 Version 1511 (for x64-based Systems) (KB3214628).

Each of these dowloaded and installed without problems so it appears that the Windows update/install app itself might not be the cause of the problem.

Windows update/install also found:

* Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3210721).

However, this Cumulative Update presents the same problems as KB3205386. It will not install and it won't allow me to download it manually.

It appears that update KB3205386 has spawned a equally malicious off-spring.

So, it would appear that specific Updates are at the root of the problem.

I'm sure that this must make it easier to analyse the problem since it indicates that rubbish is being fed into a reputable app.

Please tell me if I am not providing enough information/detail to assist with resolving my/your problem.

Thanks,

It would be nice to think that there might be some light at the end of this tunnel before we arrive at another New Year.

Tony

12. January 2017 · Write a comment · Categories: Uncategorized

12/01/2017

Hi Vanessa,

Not very professional of you to dump me off your Win Update Problems thread.

I needed help, I asked you for help and you decided it was too difficult for you.

I'm still struggling with this Windows 10 Pro update/install problem.

However, things have improved a bit.

Windows update/install recently found several updates were required:

* Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3135782).

* Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - January 2017 (KB890830).

* Security Update for Adobe Flash Player for Windows 10 Version 1511 (for x64-based Systems) (KB3214628).

Each of these dowloaded and installed without problems so it appears that the Windows update/install app itself might not be the cause of the problem.

Windows update/install also found:

* Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3210721).

However, this Cumulative Update presents the same problems as KB3205386. It will not install and it won't allow me to download it manually.

It appears that update KB3205386 has spawned a equally malicious off-spring.

So, it would appear that specific Updates are at the root of the problem.

I'm sure that this must make it easier to analyse the problem since it indicates that rubbish is being fed into a reputable app.

Please tell me if I am not providing enough information/detail to assist with resolving my/your problem.

Thanks,

It would be nice to think that there might be some light at the end of this tunnel before we arrive at another New Year.

Tony