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“Other user” – on my account error

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Archived post from August 10, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 10, 2013
My friend currently has a problem with her account.

When she tries to log in - a massage is displayed saying that - Another person might be using your account and you have to verify yourself -

Afterwards hotmail asks to send a security code to another hotmail account. The problem is that the account that hotmail suggest is not one that we know and it is not possible to type in any other account.

What is the error and how to fix the problem?

Thank you in advance  

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