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Not being able to access my e-mail

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Archived post from July 29, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 29, 2013
I went to log into my e-mail account and it said that someone else may be using it and that I had to fill in a questionnaire to regain it. It asked me to fill in the questions with as many answers as possible so I did. I then got a reply saying it has been declined, but how?! It's my e-mail account! It has e-mails in from university and other things. So I tried again and got the same reaction by a declined application.
The fact that I can't access the account is a joke, I shouldn't have to worry about not being able to access my account.
I would like to have some information about what to do?
If it means that I have to delete the full e-mail account then so be it but I want answers because I am really annoyed with the situation

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