Question asked on Sep 11, 2013
My .edu account was switched to a hotmail account during the switch to Office 365.
I could not access my email because it kept saying I was using the wrong password.
I went through the microsoft change password security routine and was told I had not submitted enough information.
I tried this with my .edu account with success. I then used the exact information for the hotmail.com email that was created from my .edu account and was told that I needed more information!
I tried a third time and filled out every single box available except the xbox stuff since I don't have an xbox or an such an account and was told that they could still not verify me.
Since I had made three attempts without success my hotmail account, which is my school email, is now blocked and I would have to create a new account.
How can I get my school email now? I think I need this account reactivated but have been unable to determine how to get this done.
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