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My wife has a hotmail account but when trying to access it is says Microsoft account is incorrect.

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Archived post from August 4, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 4, 2013

She is trying to login using the following email account:

 

*** Email address is removed for privacy ***

 

However she has forgotten her password and is unable to reset her password. On the reset screen it says the Microsoft Account is incorrect.

 

Could somebody please help?

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