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my sympatico account was forced to upgrade – where are my contacts and old messages?

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Archived post from June 22, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jun 22, 2013
I followed the process as required to update *** Email address is removed for privacy *** to *** Email address is removed for privacy ***.  None of my contacts or old messages were carried over.  How do I recover this data?  There are no contacts or messages to recover when using the new account.

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