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My friend can not access his account

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Archived post from August 29, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 29, 2013
I have a friend has this account:
*** Email address is removed for privacy ***

he can access it from his cell phone nokia e5 , but he did not access it from computer 
he write the password correct 
he tray before to change his password and you send him the 4 digit code but it did not work

Please help us to solve this problem
the last e-mail he have from this account:*** Email address is removed for privacy *** 29-8-2013 1.56am

waiting for your replay

Many thanks for your time

 

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