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Movie Maker crashes when trying to load AVI file

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Archived post from September 30, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 30, 2013
I have Version 12, build 16.4. Windows 7 64-bit ultimate.

I'm experiencing problems when trying to load AVI files into Movie Maker. When I attempt to import the file, it causes Movie Maker to crash. The whole "movie maker has stopped working" message pops up and forces me to close it. This problem does not occur when I import MP4 files, pictures or music. There is no error code whatsoever.

I have the latest codecs (to my knowledge) and my computer is more than powerful enough. Any solutions?

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