Question asked on Aug 6, 2013
I am posting as per your repeated "advice" on the forum. I (like sooo many others) seem to have lost ALL of my emails after doing an alias change from hotmail to outlook. I really regret it now. I have gone through all the troubleshooting steps mentioned.
Please just send me my private message so I can speak to someone and get this fixed.
I also wanted to clarify - I did not receive a pop up asking me to save my emails. I renamed my primary email. It shows 0 emails and no new folders (none of my old folders either). I have not been hacked. I am very active. At this point I just want to back up to what I had before. There is no restore option? This is the worst customer support I have ever experienced.
Thanks.
Steve
I also wanted to clarify - I did not receive a pop up asking me to save my emails. I renamed my primary email. It shows 0 emails and no new folders (none of my old folders either). I have not been hacked. I am very active. At this point I just want to back up to what I had before. There is no restore option? This is the worst customer support I have ever experienced.
Thanks.
Steve
Write an answer