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Locked out of my account

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Archived post from September 10, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 10, 2013
I have been locked out of my account now for several weeks. 
I have tried the reset password on numerous occasions - verified my information and have been sent a new link to another email so I can 
get going again.
Unfortunately every time I get a link that takes me to 



If you requested this password reset, go here:
https://account.live.com/password/resetconfirm?otc=*CjKNH7poTs1mcEOG1YGi0l!jPZSkqZ63TFyg3YMjVUiOUqjyPEDZmYniBCKwfQAmfEmt0ol2hcmkdXMtIufsFT8$&mn=cathygrieve%40hotmail.com&cxt=Default

which then reads... There's a temporary problem

There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

It can't keep going on like this - someone needs to help me sort this so I can access my account again urgently... PLEASE

Kind regards,

Kath



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