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I haven’t sent the link to reset a locked out email after getting a confirmation

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Archived post from July 31, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 31, 2013
After getting locked out of her email I helped my grandma reset her email following the steps and the form on live.com, I got an email confirming that her email was verified as her as the owner and it said that a link would be sent to unlock the account but an email never came and it has been four days now.

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e-mail account hacked and I want my account back – i’ve triedJul 19, 2013 READ MY EMAIL !!!!!!!!!!!Sep 17, 2013 HOTMAIL< HOTMAIL< HOTMAIL —- STILL “LOCKED OUT” after 3 weeks !!!!!Sep 13, 2013