Question asked on Jul 21, 2013
I have a problem where I am trying to reset my password on an alternative @hotmail.co.uk account. (*** Email address is removed for privacy ***)
I am extremely fed up with this situation and would like to regain access to my account ASAP! If this situation could be resolved by a moderator as stated by Geraldine from the Online Safety team I would be extremely grateful.
Whenever I try reset my password via the reset password link to an alternative email address (the one linked to this account) I receive the password rest email, however when the link provided I get message saying:
'There's a temporary problem
There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.'
I have tried several times over the past month and have received the same message. When I attempt to film out a form to regain access to my account I get an email saying I have not supplied enough information and should try again, despite the fact I have supplied all the information I have on the account, including previous passwords.So I contacted Microsoft via phone to resolve the situation my ID number for this being: SRX1209322883ID
They have since replied via email, sending me here with the following message:
| "Hello, After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concern. You may post your concern through the following link: http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin Sincerely, Geraldine Online Safety Team" |
Sam Hills
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