Hotmail account emails

I cannot get into my emails, Microsoft say someone has tried to access my emails and I must verify my security details before they will reset my password. I have filled out the security confirmation link 5 times and it keeps saying they cannot verify from the info given, as I have had this account for maybe 6 years I need access to important emails on that account. I tried to verify my details 72 hours ago again and received confirmation they had my request but still not had anything else back since???