Hello

My email account has been temporarily blocked for a week now.  I have tried unblocking it by requesting a code be sent to another email address.  When I enter this code it does not help.  It keeps saying my account is blocked.  I keep going around in circles.  Why when I enter the code that Windows sends me does it still not let me get access to my account.  It is very frustrating.  Even more frustrating is seeing all the posts about this problem but I see very few persons who have had any resolutions.  Any help would be greatly appreciate. 

Thank you.