Ask a question
Hotmail

Email account seems to be ‘frozen’. Cannot delete emails, new emails not coming in

Unanswered 0 answers

Archived post from July 18, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 18, 2013
Hi there,

this morning I had no new email messages.
When logging in to outlook.com I sometimes get a message ' Sorry, there seems to be a problem with Outlook right now' If I hit the 'Try Again' button  am able to log in to my account
however no new email messages appear (I sent some from another account to test). Also I cannot delete any email. If I do I receive this message:
"Sorry, something went wrong. Please try again, or refresh the page. "

None of my IMAP clients can synch with the account either (iphone, ipad, outlook). Yesterday evening it was working fine. I have not changed anything to the account.

I am using a custom domain. However other accounts on the same domain seem to be just fine. Only my account seems to be affected.

*** EDIT***
Maybe this is related to the problem. The last email message I received was an email with no subject which I sent from my iPad.

Thank you!

No answers yet

Write an answer

Your email address will not be published. Please never post passwords.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Movie Maker music video almost completed, now seems completely frozen. Newest version of iphone that raw video was shot on to blame?Sep 12, 2013 Cannot access or Delete Junk Email & Cannot Logout. Everything is Frozen.Aug 10, 2013 My hotmail account is frozen I cannot open any messages, I cannot send any messages, the only links that work are my contacts, and the signout.Dec 19, 2012