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deactivate “This option isn’t available for your account”

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Archived post from August 4, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 4, 2013
I am trying to close my account but when I get to the final step of process, it states "This option isn't available for your account" - I would like to close ASAP as there have been unauthorized spam mailings going out from this address.

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