I have been trying to retrieve a email address that was lost when I removed an alias on my work PC (as I got a work email address).
After over a month and 4 separate reference numbers I have nothing and they have stopped replying to my emails.
The main issue seems to be that they post a solution and give me a link to view it, but every time, no matter what email I use to log the issue/ which email it is referring to... It comes up with "EMAIL is not allowed to view this incident".
They have asked me to scan my driving license to prove who I am, but the information on my driving license is WAAAAY more recent than the info I used to sign up for the email 10 years ago!
Anyone got any ideas?
[Original title: microsfot support]
and I desperately need access to my email since there are some messages that I need to forward to the Justice Department ...
Apperantly someone hacked my account and spread a download link to share my backup files (my e-books ...) and before I knew it my account was blocked. I noticed that folders were shared, so I unshared the folders and changed the password. Didn't have time to move my files to another safer location and decided to keep that for another day ... and that day never came since I don't have any access to my SkyDrive nor my email.
Spend a fortune calling the "customer support" (yeah right, no support would be a better name!!) and finally I found a small issue that made it able for me to get some help. The answer I got was that it wasn't related to my email and that I should contact the SkyDrive help via some form. Filled in that form several times 'cause you didn't get any confirmation as to whether the form was send ... still no answer till today ...
Finally found this forum and another form to be used ... sigh ...
WHY is there no easy way to get some support from Microsoft??? WHY is there NO mail access when there's a problem with the SkyDrive??
WHY are there no easy to be found contactnumbers or mailforms to request support??
PLEASE HELP ME since I desperately do need to forward those emails to the Justice Department as it is related to a court issue!!
Hi,
We don't like to see our customers upset and inconvenienced. We always strive to create a positive customer experience. There are various reasons why you’re unable to receive emails. One possible cause is your filter setting. To check if it isn’t contributing to this issue, refer to the link below:
I'm not receiving emails sent by my family or friends
To isolate the possible causes of your issue, we need more information from you.
- Do you encounter this issue when using other browser?
- Do you encounter this issue when using other account?
- Do you encounter this issue when using other computer?
- Have you tried sending a test email to your account?
- Do you receive any bounced message when you try to send a test email?
- Please provide us the bounced message that you received, if any.
- When did the issue occur?
- Did you make any changes to your account before you encountered the issue?
- Does the issue happen on a specific sender?
Thanks!
Prezados amigos,
Respondendo as perguntas orientadoras:
O mesmo problema eu estou tendo mesmo ao mudar de browser, mas não estou tendo o problema em outra conta que possuo pelo Hotmail. Sábado a noite eu enviei um e-mail teste para meu e-mail e recebi, como também recebi um ultimo e-mail de minha esposa, mas outro que ela enviou ontem a noite, retornou para a caixa dela.
Este problema, notei que estava acontecendo algo estranho, desde o dia 13 para 14 deste mês.
A alteração que fiz recentemente foi a mudança de senha, por ao tentar abrir minha conta, recebi um e-mail da Microsoft condicionando a abertura de conta devido a processos de segurança.
E como resposta da última pergunta orientadora, não estou recebendo nenhum e-mail de contato algum!
Agradeço pela atenção e ajuda que fico no aguardo de orientações!!!
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