Question about Outlook Express

• SRX1217376199ID - WLID Escalation - Other‏
Microsoft Escalation​s Support (*** Email address is removed for privacy ***)
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9/16/13
To: [REMOVED]@hotmail.com
Hello,
 
I am with the Microsoft account Support Team here at Microsoft and I received an escalation regarding your [REMOVED FOR PRIVACY]@live.com account.  I see that you attempted to reset your password online but unfortunately the system was unable to validate you as the account owner based on the information you provided.  Can you please answer the questions below so that I can validate you as the account owner and reset your password?  Let me know if you have any questions.
 
So that we may better assist you, please provide as many details as possible about your account.
The following information is used only for account identification purposes. Use the same information you provided when you registered your account to assist us in our validation process.
 
1.       State (if applicable):
2.       ZIP or Postal Code:
3.       Your alternate e-mail address:
4.       Your IP address (List the IP addresses from each computer that you use to access your account. To determine your IP address, visit http://www.whatismyip.com. The numbers that appear at the top of this Web page are your IP address.)
5.       Your Internet service provider (home or work):
6.       The last date and time that you successfully signed in:
7.       The names of any folders that you created in addition to the default folders in your mail account:
8.       Subjects of any old mail that is in your Hotmail Inbox or mail folders:
         
        For Windows Live Hotmail customers:
         
16.   Names of contacts on your Messenger contact list:
17.   Your Messenger nickname (display name):
 
        Customers who have paid services (Hotmail Plus, Office Live, or Xbox Live customers)
 
         
1.       Xbox or Zune prepaid card number (The prepaid card information must match the Live ID that you used to sign up.):
2.       Last 4 digits of the credit card used for services:
3.       Expiration of the credit card used for services:
4.       Name as it appears on the credit card used for services:
5.       Any additional info that might be useful in validating the ownership of the account:
6.       By submitting this information, you acknowledge it will be handled in accordance with the terms of the privacy statement. Privacy Statement
 
 
Kind Regards,
Gary
Microsoft Account Escalations

[END OF TEXT of the EMAIL I received yesterday]

If this is a legitimate email from Microsoft's Escalation Support team, I am glad to finally hear from someone who might help me. However, I feel uneasy, too.