I recently added two Kid accounts via windowsphone.com after getting them Windows Phone 8 phones. The live accounts initially did not have the first and last name set (hastily created by a rep at the phone store), so I modified them to have first and last name set. However, when I go to the 'Microsoft Family Safety Settings' page from the 'My Family' section on the windowsphone.com site, these two 'Kids' have no names associated with them. They are blank, so you have "'s Windows Phone" for example. I modified the 'MS live' accounts two days ago, and on the windowsphone.com 'My Family' page, their names do appear.
I have not gone into the Family Safety configuration on my Windows 8 Desktop machine at all... After all, these are just phones. I'd have expected there to be a web mechanism to do all this.
Is this just a very slow data migration problem from the 'live' accounts to the Family Safety site? I cannot find a way to edit the 'Kid' names on the Family Safety website.
Thanks for any advice!
Like many people posting to this forum, my account's e-mails have been deleted after upgrading to Outlook.com.
I read the moderator's replies, so I am answering those questions being asked.
· Impacted account
- *** Email address is removed for privacy ***
· When was the account switched to Outlook.com?
- today (September 25, 2013)
· Did the data loss occur right after Outlook.com upgrade or was the data still there for a brief time?
- right after Outlook.com upgrade
· Did you have issues logging in before noticing data loss – did you have to reset his/her password?
- yes, I had to reset the password when I tried to log in; asked me to confirm codes sent to my mobile phone
· Did you click on any link before the issue occurred?
- no
· Did you try to deactivate/close before the issue occurred?
- yes, without realizing what deactivate would do, I clicked 'deactivate'
· When was the last time you logged into your account?
- 2 days ago
· Description of the data lost (all messages before a date, date ranges, estimated number etc.)
- more than 1000 e-mails, over 10 or more yaers
· Do you have folders? Are they nested? Is the mail missing from the inbox or a folder?
- no, I did not have folders
· Are you seeing the missing mails on a mobile device or the web UI, or a mail client program
- 3 e-mails sent to my iPhone mail app are still being seen
A fast solution would be very appreciated.
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