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Can’t log into new account on custom domain

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Archived post from August 7, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 7, 2013

I set up a new domain on live domains. Some of my accounts work well but one will not let me log into it. When I try to log in it says "Call us overprotective..." and then asks me to rename my account. I don't' want to rename my account, but even if I try to it comes up with an error screen:

 

Call us overprotective...

An error occurred while updating your information. The information may or may not have been saved. Please sign in again to continue with the flow.

 

I have retried this a few times over the last few weeks with no change.

 

Please contact me via private message so I can give you the details to reset this account.

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