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Can’t forward or reply to email after software upgrade

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Archived post from September 10, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 10, 2013
I have an MSN email account that converted to Outlook. I just upgraded my operating softwate from Vista to Windows 7. Now I cannot reply to emails or forward them. Looking for a solution.

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