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Can’t cancel an account, says I have a billing issue

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Archived post from August 6, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 6, 2013
I'm trying to close an email account and I've gone through all the necessary steps and I keep getting a notice saying i have billing associated with the account and I don't. I'ce already called technical support and they haven't be able to assist me. How do I get this account to close?!

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