cant access my hotmail account

I cannot open my email account 

I went through the account recovery/password reset procedure that appears when clicking on the link that says i cannot access my account.

i filled out the form to prove its my account. 

i was sent a link to my alternative email. 

When i click on the link that you sent to finalise the password reset - i get the error message. 

account.live.com/error.aspx?errcode=1086

There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

please help me fix this asap as this is my work/personal account and no access is potentially costly.