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Cannot access my hotmail account!

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Archived post from July 28, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 28, 2013
I have two hotmail (outlook) accounts. When trying to log into my main account it keeps telling me I have thw wrong password (IT IS NOT!).

I have tried to access my entering another email to send a password change link however in order to do this I need to answer a questionnaire. It says to fill in as much as possible and I did, however it then told me I needed to enter more information as what I had entered was not sufficient!

The questions were relating to folders I had created (I have created none so could not answer) and topics of recent emails I had sent (I cannot remember specific emails sent) and addresses I had recently emailed (these are all on my account which I cannot access!).

Can someone please help me? I am at my wits end as I really need to access this account!

Thanks

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