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Cannot access e-mail from a mobile device

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Archived post from August 16, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 16, 2013
I am unable to access my e-mail through my mobile device.  Over the past two days I have been having issues signing into my account from hotmail.com but that issue has been resolved.  Signing in from my mobile device has not be resolved.  I can set up the account on my iPhone but when I go to refresh my inbox and view e-mail the error "The connection to the server failed".  I checked my "service status" with hotmail and it states


ProblemYou might have issues syncing email with your mobile device. August 14 11:44 PM
UpdatesFixing the problem is taking longer than we hoped. We'll provide an update by August 15 9:00 PM. We apologize for the lengthy interruption in service.


Please advise.


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