Hotmail

68 yr old locked out for parental age verification

Unanswered 0 answers

Archived post from September 17, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 17, 2013
I changed my date of birth as a privacy concern...do not see why Microsoft needs to know that...Gmail doesn't ask for that nor does AOL...and now I am locked out of my email account because I "need a parent's permission".   It gets worse.  As directed by Microsoft support, went to this site for the  moderator to fix this problem but got the same message, "need a parent's permission".  Gets even worse.   Used my wife's account to log on to get to this forum and now I can no longer Log on under my account...I get automatically logged on on her account.  Moderator I know this is Microsoft's bug not yours, but It's flat out ridiculous.  Sorry to vent.  Need your help.  Thanks in advance.        

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