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Unable to verify account information

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Archived post from September 23, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 23, 2013
Hello!

Some time ago, I attempted to recover an Xbox Live account that was hacked.  I tried to show proof of account ownership through a thread in this community, but the issue wasn't resolved.  My last private reply to the thread was never answered, and the thread has been locked so it is impossible to continue using it to resolve the issue:

http://answers.microsoft.com/en-us/windowslive/forum/signin/cannot-view-verification-code/eb448806-aa6a-46f1-aecf-373536d0e6c7

I would greatly appreciate it if this issue could be reopened to regain control of the affected account.

Thanks,

Ray

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Unfortunately, we were unable to verify your ownership of this account using the information you providedOct 26, 2013 Unfortunately, we were unable to verify your ownership of this account using the information you providedOct 26, 2013 Unfortunately, we were unable to verify your ownership of this account using the information you providedJun 25, 2014