Unable to send or receive messages for a Charter account – server response: ERR [IN-USE] account is locked by another session

Unanswered 0 answers Asked Jul 17, 2014

Archived post from July 17, 2014. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 17, 2014

For investigation, please provide the information needed by answering the questions below.
· Have you received an error message when accessing your account using web browser?
· Does the incident happen on other Microsoft Hotmail Accounts on the same computer?
· Does the incident happen on a different computer?
· What are the exact error message that you've received?
...
If you have further clarifications, feel free to post back anytime.

I have this same problem using Windows Live email client to access my Charter email. Here are the answers to Garry_V questions:

. I do not get the error message when accessing my account using a web browser

. I do not access Hotmail accounts using Windows Live, so I do not know the answer to your question. I just removed my Hotmail account to see if that would help. To early to know if that helped.

. I got this error on my desktop, but did not get it when I tried on my laptop.

. ERR [IN-USE] account is locked by another session

Split from an unrelated thread