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Unable to activate domain for mail in Windows Live Domains

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Archived post from July 31, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 31, 2013
Hi,

I have a client domain that I'm trying to activate through DNS records for Windows Live Domains. Previously this has not been a problem but this particular domain only recently transferred into me, and we are planning to migrate them from a legacy mail environment to Outlook.com.

The problem is I seem to be unable to activate the domain through the DNS records that I usually would, to enable a staged migration. The system says the service for the domain is suspended, and I must add the relevant DNS records - which exist and I have full control over, but I cannot yet override the existing primary MX delivery.

Please help to activate my domain to give the 30 days grace before the primary MX record points at Outlook.com.

Regards,

Matt.

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Kontakta mig på 0760-464275. Hotmailen fungerar inte och vi har oundgänligt behov. Tacksam för hjälp snarast. Bästa hälsningar Hans Mårselius . mailadr. *** Email address is removed for privacy ***Feb 26, 2013 How to move a domain from domains.live.com to a separate new account ?Aug 29, 2013 Activate temporarly custom domain at domains.live.com to create accountsOct 2, 2013