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Unable to access my sons hotmail account

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Archived post from September 28, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 28, 2013
We are unable to access my sons email account after several attempts at trying to reset the password etc please help. It also keeps telling me that the family safety settings need to be set up which I have done. Not sure if his account is blocked or has been hacked

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