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Trying to change Outlook.com primary alias from vista.aero to Outlook.com

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Archived post from October 5, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Oct 5, 2013

Hello,


I'm trying to change my primary alias in my Outlook.com email address *** Email address is removed for privacy *** to *** Email address is removed for privacy ***


(Plus - it will not even let me add *** Email address is removed for privacy *** as an alias as I'm informed "This email address is already taken" ...yes...by me! )


but I'm unable to do so, I get "Your organisation's policies prevent you from changing your primary alias." What does this mean? I don't have an "organisation" just a bog standard run-of-the-mill free email address.


Can anyone here help, much appreciated.


Thanks and regards,


Dan

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