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Hotmail

Stroke victim cannot remember password or the answer to his security question

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Archived post from July 20, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 20, 2013
I am helping a friend whose husband recently had a stroke.  He has been trying to sign on to his hotmail account and couldn't remember the password..so when asked to answer the security question he doesn't remember the answer that he had given.
Is there a way for him to contact you in some way so that you can provide him the help that he needs?  I am really trying to help him and cannot find any answer that is totally the same situation.  I know that I have sent him recent emails which were not returned for a bad address, so the account is still active.
Thanking you in advance

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Stroke victim cannot remember password or the answer to his security questionJul 20, 2013 Stroke victim cannot remember password or the answer to his security questionJul 20, 2013 my partners hotmail account was linked to mine,now he can no longer access his account. It seems he has lost his password and cant remember the questions he was asked when setting it up.He is 74Aug 5, 2013