Question asked on Aug 8, 2013
Certain emails are not being delivered to my Hotmail address. For example, I registered with the offer site "Groupon" and was sent a confirmation email which I did not receive. I requested the confirmation mail to be
sent again ( a number of times) but did not receive it. I requested newsletters to be sent, and have not received any of these either.
To be clear, the mails did not appear in my junk folder and I have no filter that would prevent them appearing in my inbox.
I contacted the website who recommended that I use an email account "that has a more sophisticated content test, such as Google". I have been using this Hotmail account for around 7 years or so, and would prefer not to switch, however this is not the only example where I do not receive newsletters. I don't understand how I get the same emails in my junk folder every day relating to some sort of on-line casino, however a genuine newsletter doesn't even get as far as my junk folder.
Please advise what I should do (bearing in mind that I have already checked my security, my filters and my junk folder). In fact I have added the email address to my address book, but it still doesn't come through.
To be clear, the mails did not appear in my junk folder and I have no filter that would prevent them appearing in my inbox.
I contacted the website who recommended that I use an email account "that has a more sophisticated content test, such as Google". I have been using this Hotmail account for around 7 years or so, and would prefer not to switch, however this is not the only example where I do not receive newsletters. I don't understand how I get the same emails in my junk folder every day relating to some sort of on-line casino, however a genuine newsletter doesn't even get as far as my junk folder.
Please advise what I should do (bearing in mind that I have already checked my security, my filters and my junk folder). In fact I have added the email address to my address book, but it still doesn't come through.
If Hotmail/Outlook is unsuitable for receiving non-personal emails, such as newsletters, then please advise and I will switch to another provider.
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