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Skydrive Excel document opening/editing issues

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Archived post from September 30, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 30, 2013
One of our users can no longer open or edit Excel documents in Skydrive web apps.

This appears to be an account related issue as I can login with my account on the same machine and am able to open/edit the same documents. Please can someone inform me how I can resolve this issue for my user?

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