Hotmail

SkyDrive Desktop App won’t sign in

Unanswered 0 answers

Archived post from September 14, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 14, 2013
The SkyDrive desktop app installed on my machine has worked fine for months, and all of a sudden it has stopped syncing. When I hover over the taskbar icon, it says that SkyDrive is not signed in.

Following some of the instructions in other forum posts, I uninstalled and reinstalled the desktop app. Still no luck.

I've taken a look at the error logs, and the same three lines keep popping up every few minutes:
09-14-13,17:16:52.939,168,448,0,AUTH,authplatformhttprequest.cpp(124),0,0,ERR,Request failed with status code of 500, marking as network error,
09-14-13,17:16:52.939,169,448,0,AUTH,oauthprofile.cpp(216),0,0,ERR,Failed making HTTP request: DRX_E_AUTH_NETWORK_ERROR,
09-14-13,17:16:52.940,16a,448,0,AUTH,authapi.cpp(477),0,0,ERR,Load profile properties failed : DRX_E_AUTH_NETWORK_ERROR,

My network connection is fine - I'm able to access the internet (as I'm posting this question, for instance), and I can access my SkyDrive files through the immersive app.

Any ideas how to fix this?

Thanks,
Andy

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