Our e-mails to our customers are getting marked as spam

Unanswered 0 answers Asked Sep 19, 2013

Archived post from September 19, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 19, 2013

Goodmorning,

Our company has a webshop based on Magento.

Lately we are getting complaints of our customers that they don't receive our e-mail regarding their order.

This was never a problem before, and it is only happening with customers who are using a Hotmail.com e-mail address.

We already have removed the # mark in the e-mails (normally magento puts a # mark before the ordernumber)

And have a spf record.

What can we do about this problem?

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