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One of our e-mails cannot send or receive–a box keeps popping up asking for its user name and password–I enter them, but it just keeps popping up, not accepting what I enter–help please

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Archived post from August 6, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 6, 2013

One of our e-mails cannot send or receive--a box keeps popping up asking for its user name and password--I enter them, but it just keeps popping up, not accepting what I enter--help please.

We get e-mail through Outlook 2013 on our Windows8

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