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‘not allowed to view this incident’ on link to status of request to microsoft support team

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Archived post from September 22, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 22, 2013
Hi I got email message from support team with a link to check the status of my request, I have to select my location from a drop down list, I do this and then again 'I am not allowed to view this incident' Is this because I created my hotmail account in a different country than where I am now? How do I get around this?

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