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(My Outlook.com email address) is not allowed to view this incident.

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Archived post from July 19, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 19, 2013

I have this support ticket: SRX1211410559ID - Service Request Update 1211410559.

You have replied by email telling me you have responded to my service request but when I click on the link the only message that is displayed is a line that says I am not allowed to view this incident. What am I doing incorrectly?

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